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Returns

NOT IN LOVE?

We apologize if you are not entirely satisfied with your purchase as we value your satisfaction.

HOW IT WORKS

COMMON RETURN QUESTIONS

How can I create a return?

  • Enter your order number, which you received in your order confirmation email, in the order number box, and your email address, then hit find your order.
  • Please ship your return in original packaging with tags still attached.
  • Store credit will be issued once the package is received and processed in our system.
  • We do not provide return labels. Customers are responsible for the cost of shipping your return back to us.
  • All returns are subject to inspection; we reserve the right to refuse your store credit if your return does not meet the above requirements.
  • If you encounter any issues creating your return, please reach out to us at Customercare@ohlalacheri.com. We’ll be happy to help you with your returned order!

What items are non-returnable?

  • Any items purchased on Final Sale are non-returnable.
  • Gifts with purchase.
  • Gift cards.

What items are returnable?

  • Items purchased in the last 30 days and are unused and unwashed. Items must have original tags attached.
  • Full-priced items are returnable for store credit only.

How soon will I receive my store credit?

  • Please allow 3 to 7 business days for your return to be processed once received in our warehouse.
  • Store credit cannot be applied to future purchases until a return is processed.
  • Please create an OH LÀ LÀ CHÉRI account to access your store credit.

Issues with your order?

  • Please contact us at customercare@ohlalacheri.com before returning the item, if you believe you have received a defective or damaged product. Please email us images of the defect, along with your order number for our team to review.

Can we chat about this?

  • We’re here to help you! Our customer care team are available Monday–Friday: 9am to 5pm EST.
    Call: 1-866-548-2929

COVID-19 UPDATE

  • Due to the ongoing global health crisis and a higher demand, all carriers may experience longer delivery time. This applies to order shipping and returns.

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