US Dollars
NOT IN LOVE?
We apologize if you are not entirely satisfied with your purchase as we value your satisfaction.
HOW IT WORKS
COMMON RETURN QUESTIONS
How can I create a return?
- Enter your order number, which you received in your order confirmation email, in the order number box, and your email address, then hit find your order.
- Please ship your return in original packaging with tags still attached.
- Your refund/store credit will be issued once the package is received and processed in our system.
- We do not provide return labels. Customers are responsible for the cost of shipping your return to us.
- All returns are subject to inspection; we reserve the right to refuse your refund/store credit if your return does not meet the above requirements.
- If you encounter any issues creating your return, please reach out to us at customercare@ohlalacheri.com. We’ll be happy to help you with your returned order!
What items are non-returnable?
- Any items purchased on Final Sale are non-returnable.
- Gifts with purchase.
- Gift cards.
What items are returnable?
- Unused and unwashed items purchased in the last 30 days with all tags attached.
- Full-priced items are returnable for refund/store credit.
How soon will I receive my refund/store credit?
- Please allow 3 to 5 business days for your return to be processed once received in our warehouse.
- Please note any store credit cannot be applied to future purchases until a return is processed.
- Please create an OH LÀ LÀ CHÉRI account to access your store credit.
Issues with your order?
- Please contact us at customercare@ohlalacheri.com before returning the item, if you believe you have received a defective or damaged product. Please email us images of the defect, along with your order number for our team to review.
Can we chat about this?
- We’re here to help you! Our customer care team are available Monday–Friday: 9am to 5pm EST.
Call: 1-866-548-2929
COVID-19 UPDATE
- Due to the ongoing global health crisis and a higher demand, all carriers may experience longer delivery time. This applies to order shipping and returns.
International Shipping
- Once your order has been placed, please refer to your Glopal Tracking information to track your parcel.
- If you are experiencing any issues with shipping, please submit a request with Glopal using the following: http://help.glopal.com/hc/en-us/requests/new
- If you need further assistance, please contact: Customercare@ohlalacheri.com
- Your shipping delivery time depends on the type of service paid: Standard, Premium or Express.
- Once your order has been placed and has left our warehouse in Miami FL, your order cannot be cancelled.